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Archive for the ‘Leadership & Strategy’ Category
Wednesday, June 16th, 2010
I was asked if I would be willing to speak to a group of seniors as part of an ongoing speaker series. I chose a topic that I thought would be interesting…it turned into one of my most memorable experiences and a lesson in wisdom. The topic, Leadership in Times of Change turned into a 90 minute dialogue about changes in society, discussion around what the future might hold, and a look at how all ages are adapting to the challenges of our times.
The average age at the facility…..89! I first asked the group how many in the room were over age 50 — that drew a big laugh. We got down to business. After a show of hands and adding the life experience in the room we accounted for thousands of years living through change. Discussing the changes they had seen in their lifetime, we talked about everything from cars, to electricity, moral values, the computer….the list went on. It was a very rich discussion.
What did I learn? The intersection between wisdom and adaptability was a big “ah ha” for me. They had to deal with more change during their lifetime than many of us will ever experience. Seeing everything from the Great Depression, to World War and in some cases 2, the baby boom, technology revolutions…they could show adaptability and provide wisdom. Over ½ of the audience were using cell phones, working on the computer or taking advantage of the newest technologies in banking, shopping, healthcare and communications. The common theme — embrace it with curiosity and a hunger to try it! These seniors are able to reflect on their own experiences, use a filter we do not have and create different assumptions and ask questions rooted in deep knowledge about profound change. What a gift for me!
Tags: change, Leadership Posted in Leadership & Strategy | No Comments »
Tuesday, February 9th, 2010
Talk about a challenge to a brand! Think about it — over the last 90 days, how has the Toyota brand changed in the eyes of consumers? Toyota’s competitive advance in the eyes of the consumer has been its reputation for quality. This is a great lesson on how to never lose focus on how you differentiate yourselves with the consumer. Identifying what makes you unique is an important part of what makes strategic thinking come alive for organizations.
Toyota’s production system has long been admired by companies for quality. Ryozo Yoshikawa, a professor of manufacturing Management at the University of Tokyo, indicates forgetting about its consumers has led to Toyota’s problems.
The executives in any organization that does not always think strategically and focus on what is best for the consumer, is not going to win long-term in today’s marketplace.
What do you think?
Tags: Brands, Compettive advantage, Toyota Posted in Leadership & Strategy | No Comments »
Thursday, January 28th, 2010
In this week’s Wall Street Journal Article “Strategic Plans Lose Favor” (January 25, 2010— link below) the questions were surfaced about the value of Strategic Plans. It really brings the conversation front and center.
The world has changed and those companies that have not invested time in building the capability of their organization to think strategically could be in trouble.
A plan that is built and shared at only at the top of the organization will just not work.
The strategic plans that we see working are living documents! They are collectively built, fact-based, externally focused and flexible. They have mechanisms to quickly address and communicate what an organization should start, stop or continue on a regular basis.
Leaders in every function and at all levels are trained to think and act strategically so that the organization is alert every day, week and month to renew their strategy.
All the best, Paul
http://online.wsj.com/article/SB10001424052748703822404575019283591121478.html
Tags: Strategic Planning, strategic plans, strategic thinking Posted in Leadership & Strategy, Work/life Integration | No Comments »
Wednesday, October 21st, 2009
Who is the boss?
It is a beautiful fall morning in Connecticut and I just took my car through the local car wash. It is one of those places where you have an assembly line of workers who vacuum and dry off your car after it has been washed. It is 8:10 and my car is the first one through this morning.
I walk up as it is being finished and hand my receipt to the crew supervisor. I thank him and tell him the car looks great. He comments on how glad he is to be able to serve me so efficiently this morning. “We are working with a skeleton crew again this morning — yesterday our customers were furious, we had the same number of workers, but unlike this morning, we were very busy. People were waiting over 20 minutes for their cars. I don’t schedule the workers, I just supervise the one’s who are here. The scheduling is done in the front office.”
As I drove away, it struck me how often we come across this in business. We see someone who is the “face to the customer” working to satisfy their needs without the ability to influence the outcome. Sometimes a “boss” gets in the way. Doesn’t everything from a three- year plan to every customer touch-point make a difference? P&G’s former CEO A.G. Lafley had mantra for that help to crystallize how every should think about the business — The consumer is boss.
Who is your boss? How to relate to internal bosses to serve external ones?
Tags: Add new tag, customer focus Posted in Leadership & Strategy | No Comments »
Wednesday, May 20th, 2009
If you get chance, pick up this the May 25, 2009 issue of Time Magazine and turn to page 41 — Read Justin Fox’s article. It references the Oath of Honor that all graduates of the Thunderbird School of Global Management recite during their graduation ceremony. It speaks of honesty, integrity, and individual accountability. With everything we have experienced over the last six months, can you think of anything more important?
Corporate Values are important and when an organization and its leaders follow them, they do make a difference; however, it does begin with personal accountability. In the new book by our colleagues at the RBL Group entitled Leadership Code, Five Rules to Lead By, (Dave Ulrich, Norm Smallwood Kate Sweetman) outline it clearly. Rule FIVE – “Invest in Yourself” which they argue is the ultimate rule of leadership addresses integrity and character. I believe their questions get at what I call Leadership and Purity of Heart:
Integrity at the core of your character shows up in many ways: Do I live according to legal and social norms? Do I keep promises? Do I live a moral life outside of work? Do I avoid gossip, lying and stealing time? Have I established a code of conduct for my company that I demonstrate through my behaviors?
Do you lead from the heart? Ask yourself these questions to find out. Then ask yourself how you can do better.
Tags: Integrity, Leadership, Values Posted in Leadership & Strategy | No Comments »
Thursday, May 7th, 2009
A simple, flexible tool for communicating strategy and execution plans
The news is full of talk about “A New Strategic Direction” or a need to “Execute” more effectively. What does that mean? We are seeing a pretty big disconnect in how leaders talk about strategy and execution and the mechanism they use to communicate it to their organizations.
Many organizations have a robust planning process. Valuable time and energy goes into the design and development of a strategic plan. The operating committee approves the plan and then it is shared with a few key stakeholders. People involved feel good about the output. This select group understands the future direction of the organization. Then what happens? People closest to the process or the Strategy Function “monitor” the plan. Many organizations put them aside or “shelve” them until next year.
How to build strategy is important; however; successful organizations find a way to also streamline and communicate the message! Aligning the organization around the strategy and communicating it simply is critical. An important and proven tool we have worked with over the years is the Strategy On-a-Page – a summary page that serves as a catalyst for communication, organizational alignment and stakeholder support. Our colleague, Peter Klein, a thought leader in corporate strategy and business development not only coined the phrase, but has shaped much of the thinking around the process and tools to simplify strategy.
What does this simple tool do? It:
- Provides a clear line of sight to the realities of what is going on inside and outside the company.
- Illustrates Objectives / Goals
- Shows what choices senior management makes to achieve these results
- Outlines important initiatives that must be executed to achieve the plan
- Communicates to each employee where and how they contribute to achieving these results
With the complexities of our rapidly changing marketplace, this is more critical than ever! We believe that the output of any strategic planning process can and should be simply communicated on one page. Just think about how that might help drive a high performing culture.
To see the tool —- scroll up, click on the Resources Tab, and look under tools
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Wednesday, May 6th, 2009
“Five to ten years ago you would set your vision and strategy and then start following it. That does not work anymore. Now you have to be alert every day, week and month to renew your strategy.” Olli-Pekka Kallasvvuo, CEO Nokia *
Who would have thought that three year strategic plans developed by companies last September would already be obsolete? The world has changed and those companies that have not invested time in building the capability of their organization to think strategically could be in trouble.
Developing better strategic thinkers is more important than ever. It develops strategic agility. Why have successful companies such as such Kraft, Hershey, Apple, IBM, Dean / WhiteWave Foods, P&G / Gillette and others invest so much time developing their leaders to think more strategically? Why has Wal-Mart been successful over the last year? Very simply…they have invested in the development of their senior leaders at all levels to be able to quickly assess the external landscape and translate that into strategies for success both in the short and long term.
In December of 2007, we wrote in our Insights to Action Whitepaper … Over the last several years, the partners at GlobalEdg have worked with many senior executives and their leadership teams helping them to develop more comprehensive strategic thinking skills. We have found that these capabilities, if not fully developed, will be a recipe for disaster for the organization as well as the executive. Little did we know!
Moving forward and success is about making an organization more strategically agile. Strategy is not owned by a few people in the office of the CEO or President. Today leaders in all functions must be capable of contributing, communicating and aligning people on how to execute it. For example, one CPG company was able to reposition a product for immediate release. Using new consumer insights and leveraging a more flexible manufacturing capability, marketing, manufacturing and sales came together to reposition a brand – capitalizing on the emotional scent that has driven consumers to trust and love the product.
Over the last six months we have seen a dramatic shift in how some organizations are doing business. For example one consumer branded company set aside one week during the first part of this year with cross-functional teams to apply strategic thinking to each line of business. These teams were chartered for only 30 days. The results – a few new Key Issues were identified that did not exist 6 months ago. The organization considered new alternatives and made their recommendations to the executive committee who changed their strategic direction in mid-course.
Is your organization building a performance culture with strategic agility? Are you challenging business people to think about what are the most important areas that will build capability for the near term? Who is partnering with HR to lead the capability building agenda for the company?
Author — Paul Butler, GlobalEdg pbutler@globaledg.com
* Fast Strategy Doz & Kosonen … Wharton School Publishing
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